Shipping Policy

Delivery Information

We provide refrigerated delivery to Sydney Metropolitan areas 6 days a week Monday – Saturday.

Our delivery window is 9am – 3pm. Our delivery staff will ring the doorbell when they are on approach. On arrival they will call again, and will wait a further 5 minutes before leaving the order in a safe place and taking a photo.

Please contact us at onlinesales@sydneyfreshpoultry.com.au for more details.

 

Delivery Days - See Below Map or Click here to check REGULAR Delivery zone

Order Cut-off TimeFor orders placed before 3pm, we will arrange the earliest day for delivery according to our REGULAR DELIVERY ZONE, unless otherwise stated. Following processing the order, you will be notified via email with confirmed delivery day.

All orders are delivered in our refrigerated vans.

 

Delivery Cost

Standard Shipping:

  • Flat rate: $15

  • Orders over $150 - FREE Delivery

Suburbs within our regular delivery zone:

  • Flat rate: $15

  • Orders over $50 - FREE Delivery (Specific day applies)

 

Delivery Policy

All products will be less than 5 degrees and delivered in our refrigerated truck.

Please provide delivery instructions in the field at checkout (ie. leave on front porch, or apartment foyer access code). If your nominated delivery address is an apartment, unit or other secured building, please provide the instructions of how to get in contact. We will only deliver to street level.

Sydney Fresh Poultry accepts no responsibility for orders delivered to incorrect address due to customer error.

We cannot guarantee delivery within any specific timeframe and we are not liable for any delay in dispatch or delivery.

Sydney Fresh Poultry accepts no liability for the loss or deterioration of any orders once they have been delivered. It is the customers responsibility to ensure there is a secure location where your box can be left, should you not be home.

You agree to give the authority to leave the order unattended. The responsibility for the whereabouts, quality and temperature of the product is passed to the customer once your order has been delivered. 

Changes To This Policy

Sydney Fresh Poultry may make changes to this policy at any time. Our website will be updated and this policy should be reviewed by customers frequently.